Noise Complaints in Existing Apartment Blocks

Noise Complaints in Existing Apartment Blocks

Over the last few years we are noticing a rise in noise complaints in existing apartment blocks. There may be many reasons for this. Noise problems range from airborne noise transmission from voices TVs and music to footfall impact noise caused by high heels on wooden/tiled floors – it is usually the impact noise that is noticed most by the residents if the unit above has changed their floor finish from carpet to wood.


In many cases even if the floor assembly has been designed and constructed to provide adequate airborne isolation, impact noise can still be a major problem. One of the main problems is if works to the floor finish have been undertaken, changing it from carpet to timber. Even if it passes the sound test, the perceivable rise in impact noise often leads to complaints, as carpet and underlay normally provides a good degree of impact sound isolation. Taking this into account it’s very important that impact isolation design, is taken into account before the installation of a hardwood and/or ceramic tile finish.

If you think you may have a problem with sound in your dwelling and/or you have encountered complaints from a neighbour due to changes you have made to the floor finish then please contact us now. Try to describe the noise problem in as much detail as possible. Describe the nature of the sounds, when and where you or your neighbour can hear it. Is it impact noise or airborne noise or a combination of both? The more information you can provide us, the quicker we can try to determine the nature of the problem and find a solution. It may be as simple as the installation of an acoustic resilient membrane to the floor.


In our experience, if careful consideration is shown to the acoustic element of the floor upgrade, it should reduce the chance of complaints at a later stage, which will also avert costly legal battles at the end of the project and which often leads on to expensive remedial works.

We can come in prior to works commence and undertake a sample sound test of the existing floor partition, thereafter we can advise on the acoustic design of the floor. once the works have been completed we can then undertake a final precompletion sound test to show compliance with Building Regulations Part E.

If you are about to make changes to your apartment floor, and you require acoustic design advice, then please contact us now at:  or phone me directly on 07775623464.

Why do my Floors Squeak?

Why do my Floors Squeak?

We often receive complaints from clients in regards to their floors creaking. This is often because the Joists are often spaced too far apart, which can result in a reduction in floor stiffness. Over-notching of joists can also lead to a reduction in floor stiffness and also potential squeaking. Although the floors may pass the airborne and impact sound testing, however it won’t stop the squeaking of the floors under the extra load imposed by people walking above.


Other problems may be down to the contractor using 12mm floor boarding instead of 18mm to the top of the joists, again this may allow the boards to move and squeak. It may also be down to the chipboard not sitting level across the joists, this may down to the  joists being installed at slightly the wrong level or a joist hanger may have been hit or come loose during the build. If the joist has been built into the wall the bearing could be unsatisfactory. it may be as simple as a missing joist, or cut edge unsupported or an over span on the joists.

  • Incorrect bridging of resilient layer by over-long screws/nails
  • Fixings connecting ceiling boards to resilient bars should not bridge to joists
  • Extra wide joist spacing that reduces floor stiffness
  • Platform floor resilient layers damaged by inserting pipes and services within the layers
  • Reduction in stiffness due to use of joist hangers
  • Ceiling boards not staggered
  • Over-notching of joists for services reduces floor stiffness
  • Incorrect omission of flanking strips at floor edge perimeters.

In most cases, due to the complexity of acoustical and noise problems along with an overwhelming variety of material designs and combinations due to varying constructions, it is impossible to cover all problems in a short article such as this; however in our experience if the acoustic design is taken into consideration from the offset of the project, then it usually results in compliance with Building Regulations Part E.

If you have a project that requires acoustic design advice and/or sound insulation testing, then please contact us at: or phone me (Darren) on 07775623464.